Friday, December 3, 2010

Customer Service and the need for an integrated system

Customer Service and the need for an integrated system

Most companies have some struggles with Accounts Receivable and Customer service.  These are two very important business functions of every business.

I received an email recently from a noted expert that indicated that "Worldwide, up to two-thirds of all customers leave due to poor customer service.  On average, most US corporations lose half their customers every five years.  Customer relationship activities have the most impact on customer retention.  Every customer service encounter has the potential to gain repeat business or drive it away."

Read more at Dolvin's Web site to explore how and why an integrated Enterprise Resource Planning (ERP) system, such as Vormittag's (VAI) S2K family of products can help you streamline your computer operations so your customer service team has the information they need to service your customer base more efficiently.

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