VAI Customer
Quote:
“VAI’s S2K software
allowed us to reach phenomenal efficiencies across the organization. The S2K installation
dramatically improved nearly every part of our business – from accounting and
logistics to inventory and warehouse management. By automating many of these
key functions, our team can focus on critical aspects of our business such as
sales and customer service. And we feel confident that we can continue our
impressive growth trajectory knowing that our business is running as smoothly
and efficiently as possible.” Sal Battaglia Director of Operations, Seacore
Seafood
Thoughts:
All Enterprise Resource Planning (ERP) solution providers
claim they can increase efficiencies.
Generally they are correct, if their solution is a good match for a
given organization’s challenges. Finding
that match is the hard part. It takes
time to recognize, organize and document your internal processes so that a
great fit is made. Think of this as
finding that just-right pair of gloves.
You try on many pairs until you find the one that feels right while also
looking to see how that pair will hold up to use and growth.
VAI Key Benefits:
• Rapid implementation.
• More accurate and up-to-the-minute inventory management.
• Real-time consolidated financials.
• Automation of core business functions yielded more time
to spend on sales and customer service, allowing for faster growth.
• Timely account receivables management.
• Faster customer delivery rates and reduced order
picking time.
• Faster, more accurate order entry.
• Greater inventory accuracy.
• Faster route management processing.
• Full traceability of products.
Thoughts:
·
Implementing a solution quickly is a big benefit,
but it is the result of careful planning and doing your homework, much like a recipe. Organize your list, purchase the products,
mix carefully, and bake.
·
In the ERP world, more accurate is a fundamental
goal. Achieving it requires actually
using the system as planned. Have
real-time information is a key to staying competitive and providing the
customer service your customers are expecting.
This goes for inventory, accounts receivable, order entry, delivery, and
all facets of your operations.
·
Automation is the way business stays competitive,
fights costs increases, and improves profitability.
Seacore Seafood is Canada’s leading importer, distributor
and custom processor of fresh and frozen fish, seafood and live lobsters. Since
1987, thousands of wholesale and retail customers have relied on Seacore to
provide fresh, high-quality seafood directly from the source – whether its’
Alaskan crab legs, salmon from Ireland, Maine lobster or barramundi sea bass
from Australia.
VAI Situation
Summary:
• Manual and offline processes used.
• Labor intensive, time consuming processes such as fish
cutting, order picking, order entry, and inventory management.
• Accounts Receivables often delayed.
• Complex transportation logistics with perishable items
required more efficient route management.
• Active retail, wholesale and consumer businesses required
consolidated financial and inventory views to balance needs and requirements of
three distinct businesses.
Thoughts:
·
Anything manual is prone to errors, increased
costs, and loss of customers.
·
Labor intensive processes are costly. Some are unavoidable, but all should be
managed through your system.
·
You do not have to have all of the answers right
away, but you do need to know what you do not know and have a plan in place to
address the challenges now and in the future.
VAI Customer Objectives:
Fast-growing seafood distributor needed to automate core
business processes to drive unmatched growth and improve economies of scale.
Seacore also needed to hasten route management, order entry and delivery while
improving accounts receivables management and inventory accuracy.
• Distribution Management
• Financial Management
• Manufacturing Management
• CRM
• Warehouse Management
• Retail Management
• e-Commerce
VAI Third-Party
Tools:
CYBRA MarkMagic
• Immediate financial reports
• 85% Current accounts receivables
• Reduced order picking time by 40%
• Greater inventory accuracy
• Integrated retail and wholesale businesses into one
system
• Increased manufacturing by 80%
• Improved customer service and web presence
·
Management needs quick, accurate and high level
access to key metrics in any business.
Drill down capabilities allow for the details.
·
Faster access to information means customers do
not go over credit limits, are engaged more frequently, with more accurate information
and build stronger relationships.
·
Some of the greatest cost savings come from
having an accurate inventory. Ordering
is done more accurately, you get and therefore your customers get what they
want and need in a reasonable time frame.
·
You avoid under and overstock situations.
Final thoughts:
Selecting an ERP solution is the culmination of a careful
analysis of your organization’s operations, work flow, people, process and
history. What should be included in this
analysis and be on top of the list is why your customers do business with
you. What makes you different? Why should they buy from you? If you prioritize the results of a survey,
the top answer should be quick, efficient, and friendly customer service.
When you look at your customers with mutually vested
interests, then you understand why Seacore found a great partner with VAI. VAI cares as much about Seacore’s business
and operations as they do. Everything
they do is in partnership with Seacore.
Seacore has achieved many great results, but their greatest is the
untold bond between ERP provider and ERP user.
Seacore’s people are empowered and use their new tools to
deliver great customer service to their customers. The customers are happier and return over and
over again. In general a happy customer is
loyal and tells others how happy they are.
They have their own challenges, just as you do, but your investment in
them are seeds planted in fertile soil.
If you do not service your customers, someone else will.
No comments:
Post a Comment