Does innovation in
your ERP solution accelerate your results?
Video quotes
and thoughts:
·
I am a
better manager with my employees. I can
clearly see what they are doing. I never
have to wonder if they are working.
o Productivity
improved. More accurate and on time
shipments to your customers.
·
Efficiencies
have gone up 47%.
o This
is a key component on making a decision to implement or switch an ERP
solution. To drive efficiencies. Increased efficiency means lower costs and
better profits. What are they doing with
that increase in efficiency?
·
My team
is better prepared.
o Success
lives in the details. The better
prepared your team is, the better they are able to handle customer challenges
and provide great customer service.
·
Everything
went off without a hitch.
o Great
planning and experience from the solution provider which took the time to
understand the challenges and impact the solution could bring to make the
transition as painless as possible. Does
your ERP provider care about you?
·
Very good
forecasting package.
o Better
planning means better operation. Being
able to plan well helps to drive efficiencies. Having the information and knowing what to do
with it is key. Do you think that a
better forecast would lead to better on hand inventory and better customer
service?
·
Increase
sales volume.
o Whatever
your particular threshold, doing more sales means you are likely running more
efficiently and you are delivering great customer service. There is some reason why the customer are
purchasing more.
·
Nothing
compares to the Power Systems reliability.
o Concentrate
on your business and customers, not the system it is running on. One really important consideration about the
equipment your solution runs on. More
time for customer service!
·
We were
guaranteed speed and uptime.
o You
cannot keep your customers happy, market your product, or compete effectively, if
the system you are relying on does not work.
A fast system is nice, but worthless if it is not up and running. There is a big difference between up and
available. Which do you think your
customers prefer?
·
Likes the
process as it helps to develop corporate relationships.
o Of
course, people do business with people they like, first and foremost. That is why a system with integrated
functions helps to develop and nurture relationships. Those relationships lead to more business and
happier customers.
·
Flexible
ad-hoc reporting.
o Built
in reports are a nice asset. Many times ERP
systems either have too much or too little information or the information is
there, but not in a way that is easily digested. The
ability to see “what-if” and the ability to put that power in the hands of end
users is empowering. What higher level
of customer service could you achieve with the right information at your finger
tips.
·
The Warehouse
Management System (WMS) enables to us to know exactly where every case is
located and how many we have.
o Inventory
accuracy is a key component in any system. Finding the inventory is really important. On time, accurate shipments, replenishment
ordering, labor efficiency are just a few benefits. From a customer perspective – did I receive
what I ordered when it was promised?
·
We are informed
about our customers.
o How
do you feel when you purchase and the supplier knows who you are, what you
purchased in the past, your buying habits, your budget, what you like and what
you do not? Do you feel special? Do you feel that they care? What did they just do to keep you as a happy
customer? Would you want your customers
to feel that way about you?
·
Multiplatform
coexistence.
o All
in one systems are a great asset and help to drive efficiency, however, there
are many legitimate reasons that organizations may have a need for more than
one system. When those systems work
together, then you can concentrate your time and budget on what matters most
(customers).
·
Our
service level is second to none.
o On
time, accurate production and delivery. Sufficient,
but not excessive inventory levels. Reduced
overhead, better planning. Who benefits?
·
Saturday
cashier levels dropped from 4-5 to 2 or 3 people.
o Reduce
labor costs, more efficiency, quicker customer checkout. Redeployed labor to areas in greater
need. Win-win.
·
We
stopped having to look else ware.
o The
solution does what it says it will. Our
ERP supplier not only promised, but delivered.
Our operations are better. Our
customers are happier. We are
happier. Finally. A supplier that treats its customers how they
like to treat their customers.
Any solution should not only drive efficiency to lower
costs, but should have the net effect of delivering the best possible customer
service possible. No one has an
unlimited budget. So Return on
Investment (ROI) is important. Any
organization that invests in itself wants to feel comfortable that they made
wise decisions.
How your ERP solution provider treats you is an indicator
of how you treat or would like to treat your customers. How well do you stack up? How happy are your customers? When was the last time you asked them? Have any given you a referral (with or
without you asking for one)?
Each time I watch this video I see and hear another
aspect of this particular ERP solution and I look to see how that highlighted
feature, module or solution better enables that company to serve their
customers. Take three minutes now and
go watch it again: http://youtu.be/z6FGBQW0mQA
What would the net effect of an investment like this one have
on internal operations and personnel?
Will it enable them to achieve better levels of service to their
organization and their customers?
At Dolvin
Consulting we like solutions that achieve the same high level of standards
to which we hold ourselves. Contact us today to see
how we can help you help your customers.
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