SupplyChainBrain Interview with Joe Scioscia
Interview highlights:
1.
Utilization
of Sales Force Tools
o More
information is needed besides just contact management to maximize every sale at
the point of customer contact.
o Product
information at the point of contact
o Order
status to provide customer feedback.
o Customer
account information readily available.
2.
Analytics
o Enterprise
Resource Planning (ERP) systems can generate massive amounts of data.
o It
can be a challenge to spot trends, anomalies or business issues within that
data.
o Present
data in a more easily digestible format with charts, graphs and flagging data.
o Creation
of Key Performance Indicators (KPI) to make better and faster business
decisions.
3.
Cloud
Computing
o Established
already in some industries like payroll and Contact Relationship Management
(CRM) and gaining traction in core distribution solutions.
o Generally
a better fit for companies with diverse locations without a need for a heavy Information
Technology (IT) infrastructure.
o Reduced
IT management infrastructure.
4.
Warehouse
Management Solutions (WMS)
o Managing
their biggest asset, Inventory.
o Receiving,
picking, shipping, and physical inventory benefits.
o Cut
costs, increase productivity and improve customer satisfaction.
o Locate
products more effectively, pick and ship items more rapidly, reduce errors,
improve accuracy.
o Benefits
of automation.
5.
Top
business requirements
o Grow
business.
o Increase
sales.
o Reduce
costs.
o Sales
force automation to increase effectiveness and maximize sales.
o Warehouse
management to reduce costs and increase accuracy and productivity.
o Forecasting
and purchasing applications to manage inventory levels to have the right
products at the right time to satisfy their customers.
The consensus in the interview is not news for those
involved in the distribution and supply chain.
How can these organizations optimize their inventory levels in order to
provide great customer service and fulfill customer demand in a timely and
responsive manner?
Whether the tools are in the cloud or on premise, what
matters is having a system that fits the culture of the business and is
actually utilized. Typically a few
modules at first and then more and more are implemented.
You get there by utilizing the resources available in the
solution you have or are implementing.
That might include analytics or warehouse management and include
automation tools like bar coding and scanning, count back inventory picking,
shipment verification or physical changes like conveyors and robotics.
Each organization has its needs and budget to address
those needs. What any building needs is
a strong foundation that can support the future needs and growth of an
organization.
How is your organization utilizing its ERP solution to
drive efficiency? We would like to
know. Please share your thoughts here.
Dolvin Consulting works
with manufacturers, distributors and specialty retailers to help them streamline
their operations, reduce costs and increase operational efficiencies. Contact us today to see how
we can help you look at your organization with a fresh set of eyes. Many opportunities for improvement are right
in front of you and collectively they can be combined to achieve big savings.
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