Monday, November 14, 2011

Smith Drug Company Success Story

Smith Drug Company, the first founded business in the J M Smith Corporation, is listed among one of the top 10 wholesale drug companies in the United States. From three distribution centers, covering 19 states, the Smith Drug Company supplies independent, locally owned pharmacies with pharmaceutical products, health and beauty aids and home medical equipment.

Smith Drug explains why, even though their previous system worked, it just did not work well enough.
·         We knew we had to change and become more standardized in the way we operate.
·         We move a lot of products, we have to move fast, and we depend on our systems. 
·         Everything is double checked to ensure accuracy.
·         We have all our data/information online and in one place.
·         Our system makes it easier to interface with our customers. 
·         The software was fit to our needs by people who took the time to understand our challenges.
·         We have better tracking of our products and people now.
·         We had our fears, but the training and teamwork has made the difference.
·         It made our jobs easier.

Not everything is within our control all of the time, but when you look at the work you are processing and realize there could be some improvements, your options increase. 

Ask yourself what effect on my business’ bottom line would there be if we could ship more products each day and do it more accurately?  What if we had less returns?  What if we could depend on the inventory counts in our system?  What if our customers could self serve many of their own needs and when they needed assistance our customer service people had the tools to answer their questions right away and be freed up sooner to help the next person?

There are a lot of questions you should be discussing with your advisor.  Dolvin Consulting takes pride in helping your team find the right solutions to your challenges.  Contact us today to see how we can help.

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